Japan travel, Ski Japan, Japan Rail Pass, Japan Group Tours, Hotels Japan

TravelManagers Australia Pty Limited, trading as Japan Navigator is a licenced travel agent [NSW: 2TA005758, VIC: 32695, QLD: 3168806, TAS: TAS158, SA: TTA198473, WA: 9TA1394] and a member of the Travel Compensation Fund. We offer for sale to you various products and/or services on behalf of our principals such as airlines, other transport operators, hotel and other accommodation providers, tour operators and other principal suppliers.

Our services consist of arranging and co-coordinating the services offered by the Principals. Japan Navigator brings about a direct contractual relationship between you, the customer, and each Principal. Subject to these booking conditions Japan Navigator will perform our services with reasonable care and skill. Japan Navigator will not be liable in the event that you suffer loss, injury or disappointment by reason of any acts or failings of any Principal.

We recommend that you take out a travel insurance policy at the time you pay for your travel. You should ensure that such insurance will protect you against medical expenses arising from sickness or injury during your travel and protect you against loss or damage to your belongings. The Department of Foreign Affairs & Trade also strongly recommend you take out travel insurance.

N.B. Please note that some credit card providers will provide the card holder with travel insurance. Where you are paying for all or any part of the services arranged through us by credit card and you intend to use travel insurance provided by the credit card provider you acknowledge that Japan Navigator has offered you travel insurance and that you waive any claim against Japan Navigator in respect of any loss or damage you may suffer as a result of you failing to take out any or adequate travel insurance.

Cancellation fees are likely to be incurred on all confirmed reservations or bookings. Further, some tickets may be non-refundable or non-transferable. It is important to check the position with us before you confirm arrangements and/or before you cancel any confirmed reservations. If you cancel your travel arrangements after paying for the sale no refund will be available to you until after we receive the monies from the Principal involved. In most cases fees will be payable for cancellations and in some instances you may not be able to claim a refund.

Changes in Reservations

If you wish to change a confirmed reservation you are likely to incur fees. In some cases it may not be possible to change reservations or to cancel the reservation or it may be uneconomic for you to do so. You should always check the cost before requesting changes in reservations.

Airfares and tour prices may change without prior notice and even though your arrangements have been confirmed. Such price increases are beyond our control and you will liable to pay for any such increases. Many airlines now impose surcharges on the price of air travel. These surcharges may change between the time you make a reservation and the date of full payment.

A non-refundable deposit of A$110 per person is payable within 7days of booking confirmation. The balance payment is due no later than 30 days before departure depends on the products. If payment has not been made by the specific date which Japan Navigator will advise you, your bookings may be cancelled. Payments may be made by direct deposit or cheque. If you wish to pay by credit card it is necessary to check with us first as some airfares and package holidays cannot be paid for by credit card. Japan Navigator might add an additional surcharge to payments made by credit card. Please check with us for current charges.

All cheques must be made payable to TravelManagers Australia Pty Limited.

Prior to confirming your travel arrangements, you should check your passport and establish that it will remain current for the entire period of your travel.

It is the responsibility of each member of the travelling party to ensure that they familiarise themselves with any passport, visa or health requirements.

Re-entry Visas for Australia

Re-entry visas will/may be required for travellers leaving Australia holding a foreign passport. If you hold a foreign passport then it is your responsibility to make your own enquiries and satisfy yourself as to the position in regard to your passport and/or visa requirements before leaving Australia.

Checking Travel Arrangements

1. We have exercised care in putting together the arrangements requested by you in regards to your travel and accommodation. It is important that you check all of the documentation handed to you in relation to your proposed travel and accommodation to ensure that it fully meets with your requirements and to ensure that there have been no misunderstandings. All documents, in relation to international travel, must be issued in the name of the passport holder. You may be denied carriage if the name varies.

2. We strongly recommend that you contact your airline prior to any travel to ensure that the scheduled departure time has not changed.

3. We strongly recommend that you familiarise yourself with current travel advisories/information from www.smartraveller.gov.au before you travel.

5. Carry-on baggage is subject to security rules on the carriage of various items. It is your responsibility to check with the relevant authorities.